gajahwin Account & Payment FAQ

gajahwin does not charge deposits or withdrawals — your full amount is transferred to or from your account. However, your bank or e-wallet provider (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, mobile banking, local payment, online payment) may impose their own fees depending on the transaction type and your account tier. Those fees are set by your financial provider, not by us. Always check your bank's fee schedule before funding your account. When you withdraw, the amount shown in your gajahwin balance is what you receive, minus any fees your bank deducts. If you have questions about bank fees, contact your financial institution directly.

Withdrawal requests go through a standard review window to verify the request is legitimate and matches your account details. In most cases, review completes within one business day. During high-volume periods — such as around major sporting events like the Piala AFF or heavy gaming weekends — review may take longer. Once approved, your withdrawal is transferred to your chosen payment method (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank account). The transfer itself usually arrives within one to two business days, depending on your bank's processing speed. You'll receive a notification on gajahwin when your withdrawal is approved and again when it reaches your account. If a withdrawal does not appear after two business days, contact our support team with your transaction ID.

You may withdraw your balance at any time, subject to account verification and normal review windows. However, if you have an active bonus or promotional offer applied to your account, bonus funds may be restricted until you meet the stated conditions (for example, wagering a certain amount in live-dealer tables or sportsbook markets). Cash funds you've deposited and winnings you've earned are always withdrawable. Before you withdraw, check your account promotions page to see if any active offers have restrictions. If you're unsure, contact support via in-app chat and we'll clarify your balance breakdown and any withdrawal eligibility conditions.

We cover major football leagues and tournaments including Liga 1 (Indonesia's top division), the Piala Indonesia, Piala AFF, UEFA Champions League, and the Premier League. We also list markets on badminton championships and MotoGP racing. Within each tournament, you can find markets on match outcomes, goals, player performance, and other standard betting categories. Markets open and close according to match schedules; during the Piala AFF season or Liga 1 playoffs, you'll see expanded coverage and game information. Our sportsbook also includes esports markets on Mobile Legends, Free Fire, and PUBG Mobile tournaments. To see which markets are live right now, log into your gajahwin account and browse the Sportsbook section.

Bonus offers on gajahwin vary by promotion, but we always publish the full terms before you opt in. A typical promotion might offer a percentage match on your first deposit — for example, a our matching offer bonus. All bonuses come with conditions, such as wagering a multiple of the bonus amount (e.g., 8x) in live-dealer tables, slots, or sportsbook before you can withdraw the bonus as cash. Some bonuses are time-limited or apply only to specific games. We never hide terms; always read the promotion details on your account before claiming. If a promotion expires or you don't meet the wagering condition, the bonus is removed but your original cash deposit remains yours. Questions about a specific bonus? Contact support via in-app chat.

Our live-dealer studios feature professional dealers and HD multi-camera streams. We offer blackjack (single-deck and multi-deck variants), European and American roulette, baccarat, and Dragon Tiger. Each table has multiple betting limits so both casual and high-stakes players can join. Tables operate throughout the day with rotating shifts of dealers. If you're playing from Jakarta, Surabaya, Bandung, or Medan, you can access our studios via the mobile app or web platform with low-data streaming options. All live-dealer games are subject to published house rules — you can view the rules for each game by clicking the info icon on the table. Our RTP (return to player) percentages are posted on each game's details page.

You have the right to request deletion of your personal data from gajahwin. To do so, contact our support team via in-app chat or email and clearly state "I request deletion of my personal data." Include your username and the email address on your account. Our team will ask you to confirm account closure and will begin the deletion process. Note that we retain transaction records and KYC documents for a legal holding period (typically several years) to comply with anti-money-laundering regulations. After the legal hold period expires, we delete personal data unless law requires us to keep it. For full details on how we handle data deletion and legal holds, see our Privacy Policy

If you forget your gajahwin password, go to the login page and click "Forgot password?" Enter the email address associated with your account. We'll send a password-reset link to your email inbox. Click the link within the time window specified in the email (usually a few hours) and follow the prompts to set a new password. Choose a strong password with uppercase, lowercase, numbers, and special characters. If you don't receive the reset email, check your spam folder. If the reset link expires or you need help, contact our support team. Always reset your password from official gajahwin login pages — never click password-reset links from suspicious emails.