gajahwin Privacy Policy

This page describes what we collect when you use gajahwin and how we keep that data protected. We recognize that your privacy matters — especially when you're funding an account, verifying your identity, or placing bets on Liga 1 fixtures or live-dealer tables. Our privacy practices are straightforward: we collect only what's necessary, we store it securely, and we do not sell or share your information without your consent (except where required by law).

We at gajahwin operate across supported jurisdictions and comply with applicable data protection regulations. Your data may be processed by our servers, which may sit outside your home jurisdiction (e.g., data centers in Southeast Asia or beyond). We use encryption, access controls, and regular audits to protect your information. This policy explains the specifics.

If you have questions about how we handle your data, contact our support team via in-app chat, email, or our FAQ

What Data We Collect on gajahwin

When you create a gajahwin account, we ask for your full name, email address, phone number, date of birth, and residential address. We collect this during account setup and verification. We also collect your identity document (passport, national ID, or driver's license) to comply with anti-fraud and know-your-customer (KYC) regulations.

During gameplay and betting, we log your transaction history — which games you played, which bets you placed, how much you wagered, and your results. We track your login times, device information (phone model, OS version, browser type), and IP address. We collect payment information when you fund your account: which payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account), the amount, and the date. We do not store your full payment card or wallet credentials; that data flows directly to our payment processors.

We also record your interactions with our support team (chat logs, email correspondence, ticket history). If you enable push notifications, we log notification consent and delivery. Cookies and similar tracking pixels on our website collect anonymous usage data (which pages you visit, how long you stay, what you click).

We do not collect: We do not record your conversations outside gajahwin. We do not access your contact list, photos, or other device data. We do not track your location in real time (though your IP address implies a general geographic area).

How We Use Your Data

We use your personal data for the following purposes:

Account management and verification. We verify your identity to comply with anti-money-laundering and fraud-prevention regulations. We confirm that you are who you say you are before allowing large withdrawals, especially during holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi when verification steps may be heightened.
Payment processing. We share your payment details with our payment processors (e.g., mobile banking integration, local payment integration) to execute deposits and withdrawals. These processors operate under their own privacy policies and data protection standards.
Customer support. Your interaction history allows our support team to troubleshoot your issues, resolve disputes, and track the status of your requests. If you ask why a withdrawal from your gajahwin account was delayed, we review your transaction logs and communication history.
Compliance and legal obligations. We may disclose your data if required by law, a court order, or a regulatory body. We maintain records to prove our KYC and anti-fraud compliance.
Analytics and improvement. We analyze anonymized gameplay data to improve our platform — which games are popular, which payment methods are preferred, which features confuse users. This helps us optimize gajahwin for better user experience.

Third-Party Processors and Data Sharing

We share your data with third parties only for essential functions. Our payment processors (integrations with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your transaction data to execute your requests. Our live-dealer studio partners receive your account ID so they can verify your login when you join a table. Our email service provider receives your contact information to send account notifications and reset links.

We do not sell your data to marketers, data brokers, or third-party advertisers. We do not share your betting history, account balance, or game preferences with outside parties unless you explicitly consent or we are legally required. Our payment processors and service partners are bound by confidentiality agreements and must comply with data protection standards equivalent to our own.

How Long We Keep Your Data

We retain your account information, transaction history, and identity documents for as long as your gajahwin account is active, plus a retention period beyond closure to comply with regulatory requirements. In most jurisdictions, we keep records for at least five years after account closure to satisfy anti-money-laundering regulations.

Chat logs and support tickets are typically archived after two years. Cookies and tracking pixels expire according to their settings (most within 12 months). If you request data deletion, we remove your personal information from active systems but retain transaction records where required by law.

Cookies and Tracking Technology

gajahwin uses cookies to remember your login, store your preferences (language, theme), and track your session. These are functional cookies essential to platform operation. We also use analytics cookies (e.g., Google Analytics) to measure user behavior on our website — which pages are visited, how long users stay, what devices they use. Analytics cookies help us identify bottlenecks and improve user experience.

We do not use cookies for targeted advertising or to sell your data to ad networks. You can disable cookies in your browser settings, but doing so may break some gajahwin features (e.g., you'll need to log in repeatedly). Your continued use of gajahwin after viewing this policy constitutes acceptance of our cookie practices.

Data Security and Encryption

We at gajahwin use industry-standard encryption (TLS/SSL) to protect data in transit. Your login credentials, payment details, and personal information are encrypted when transmitted between your device and our servers. We store sensitive data in encrypted databases with restricted access — only authorized personnel can view your identity documents or full payment methods.

We conduct regular security audits and penetration testing. We maintain a responsible disclosure policy: if a security researcher discovers a vulnerability, they can report it to us confidentially, and we work to resolve it before public disclosure. However, no security system is perfect. If a breach occurs, we will notify affected account holders as required by law and take steps to minimize harm.

Your responsibility: We protect your data on our end, but you are responsible for protecting your gajahwin login credentials. Do not share your password, do not use public Wi-Fi without a VPN when accessing sensitive account functions, and enable two-factor authentication if available.

Your Rights Regarding Your Data

Depending on your jurisdiction, you may have the following rights:

Right to access: You can request a copy of all personal data we hold about you. Contact our support team with a formal request, and we will provide a data export within a reasonable timeframe.
Right to correction: If your information is outdated or incorrect, you can request updates. You can change your email, address, or phone number in your gajahwin account settings.
Right to deletion: You can request deletion of your account and associated data, subject to legal retention requirements (e.g., we may need to keep transaction records for five years).
Right to data portability: You can request that we export your data in a structured, machine-readable format so you can transfer it to another service.
Right to object: You can object to certain data processing (e.g., analytics cookies). We will accommodate reasonable objections that do not impair core platform functionality.

To exercise any of these rights, contact us via our support channels or email. Include your account details so we can verify your identity. We will respond within the timeframe required by applicable law (typically 30 days).

International Data Transfers

Our servers and data centers may be located outside your home country. If you are in Indonesia and our servers are in Singapore or Malaysia, your data crosses international borders. We ensure that any data transfer is protected by encryption and contractual safeguards. We comply with local laws regarding data residency and cross-border transfers.

If you have concerns about international data transfers, contact us. We can discuss options such as data localization or alternative arrangements, subject to regulatory constraints.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or law. Material changes will be announced via email or an in-app notification at least 30 days before taking effect. Your continued use of gajahwin after the effective date of changes constitutes acceptance of the updated policy.

Last updated: This policy reflects our current practices. If you have questions or concerns about how we handle your data, contact our team. We take privacy seriously and are committed to being transparent about our practices.

Contact Us About Privacy

If you have privacy concerns, questions about your data, or wish to exercise your rights, reach out to us. We offer multiple contact channels:

In-app chat: Fastest for urgent issues. Open gajahwin, tap Support, and start a conversation.
Email: Send a detailed message to our privacy team. Include your account details and specific request.
FAQ section: Check common questions first; you may find your answer without contacting support.

We are committed to protecting your privacy and maintaining transparency about how gajahwin uses your data. Your trust matters to us.